Customer Advocacy Manager
Posted by Outreach | Budget: $102825 (fixed)
Job Description & Project Requirements
Location: United States <div><strong style="font-size: 18px;">About Outreach</strong></div> <div> </div> <div><span style="font-size: 16px;">Outreach, founded in 2014, is the only complete </span><strong><a href="[Link Protected] style="font-size: 16px;"><u>agentic AI</u></a></strong><span style="font-size: 16px;"> platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. </span></div><div><br></div><div> <div> <h3><span data-contrast="auto">About the Team </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":160,"335559740":276}"> </span></h3> </div> <div> <p><span data-contrast="auto">The Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> </div> <div> <h3><span data-contrast="auto">The Role</span><span data-ccp-props="{"335559738":240,"335559739":160}"> </span></h3> </div> <div> <p><span data-contrast="auto">At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Customer Advocacy Manager to join our corporate marketing team and drive advocacy throughout our customer base.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":200,"335559740":276}"> </span></p> </div> <div> <p><span data-contrast="auto">This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will be responsible for the day-to-day management of our customer advocacy and reference program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":200,"335559740":276}"> </span></p> </div> <div> <p><span data-contrast="auto">AI is changing how customer stories get found, shaped, and shared, and this role sits right at that intersection. We're a marketing team that uses AI to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":200,"335559740":276}"> </span></p> </div> </div> <div> </div> <div><strong style="font-size: 16px;">Location: </strong><span style="font-size: 16px;">We’re open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).</span></div> GDPR Compliance: Sourced via verified public channels under Legitimate Interests (Art. 6(1)(f) GDPR). [Contact Info Protected]
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