Customer Support & Success Specialist

Location: Remote Worldwide <h1>Customer Success &amp; Support Specialist</h1><p class="isSelectedEnd">Warehance is looking for a <strong>Customer Success &amp; Support Specialist</strong> who is detail-oriented, technically capable, curious, and great with people.</p><p class="isSelectedEnd">Warehance is a warehouse management system that helps businesses manage <strong>orders, inventory, shipping, and fulfillment</strong>, making e-commerce and retail distribution faster and more efficient.</p><p class="isSelectedEnd">This is a problem-solving role. You’ll work directly with customers to understand what they’re trying to accomplish, investigate issues, answer technical and operational questions, and communicate solutions clearly.</p><p class="isSelectedEnd">We care about the <strong>quality of the answer</strong>, not just how quickly a ticket gets closed.</p><h3>What You’ll Do</h3><ul><li>Solve technical, operational, and business problems for customers</li><li>Investigate issues and identify the real root cause</li><li>Explain technical information clearly and confidently</li><li>Learn how our customers operate and help them use Warehance effectively</li><li>Work with product and engineering when deeper investigation is needed</li><li>Own customer problems through resolution</li></ul><h3>What We’re Looking For</h3><p class="isSelectedEnd">You’re detail-oriented and analytical, but also social and comfortable working directly with customers. You enjoy figuring things out, asking good questions, and taking ownership of problems.</p><p class="isSelectedEnd">You also need to be <strong>willing and excited to learn</strong>. Warehousing, shipping, e-commerce, and software can get complex, and we don’t expect you to know everything on day one. We do expect you to continuously learn, ask questions, and get better.</p><p class="isSelectedEnd">Our values matter in how we work:</p><p class="isSelectedEnd"><strong>Integrity</strong><br />Be honest, accurate, and accountable.</p><p class="isSelectedEnd"><strong>Craft / Excellence</strong><br />Take pride in your work. Care about the details and the quality of every answer.</p><p class="isSelectedEnd"><strong>Passion</strong><br />Bring energy and care to the work. Take customer problems seriously and want to solve them well.</p><p class="isSelectedEnd"><strong>Curiosity</strong><br />Ask questions, dig deeper, and understand how things actually work.</p><p class="isSelectedEnd"><strong>Generosity</strong><br />Be helpful with your time, knowledge, and attention. Treat customers and teammates with respect and patience.</p><p>You don’t need to know everything on day one. You do need to be willing to learn, care about finding the right answer, and communicate it well.</p><br/><br/>Please mention the word **FANCIER** and tag RMjA5LjQyLjI4LjExOA== when applying to show you read the job post completely (#RMjA5LjQyLjI4LjExOA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human. GDPR Compliance: Sourced via verified public channels under Legitimate Interests (Art. 6(1)(f) GDPR). [Contact Info Protected]

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