Manager, Customer Experience - Overnight

Location: Heredia <div>Are you an experienced customer experience leader with a passion for driving team excellence&nbsp;and solving complex problems in a fast-paced SaaS environment? ActiveCampaign is seeking a&nbsp;Manager, Customer Experience in Costa Rica who isn't afraid to dive into the trenches while&nbsp;driving high-level strategy. In this role, you won't just manage daily support operations—you will&nbsp;build a high-performing team, tell compelling qualitative and quantitative performance stories, and collaborate cross-functionally to shape the customer journey. If you excel at root-cause&nbsp;problem-solving, leveraging AI/automation, and mentoring team members to reach their full&nbsp;potential, this is your opportunity to directly impact our business and customer success.</div> GDPR Compliance: Sourced via verified public channels under Legitimate Interests (Art. 6(1)(f) GDPR). [Contact Info Protected]

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