Atlassian Administrator 1726

Location: Anywhere <p> This is a remote position. </p> <p> We are seeking an experienced <b> Atlassian Administrator </b> to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of <b> Jira Software, Confluence, and Jira Service Management (JSM) </b> , ensuring these platforms effectively support business processes and operational goals across the organization. </p> <p> The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment. </p> <h2> Key Responsibilities </h2> <ul> <li> Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management. </li> <li> Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes. </li> <li> Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures. </li> <li> Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows. </li> <li> Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions. </li> <li> Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs. </li> <li> Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems. </li> <li> Administer user access, groups, permissions, and Single Sign-On (SSO) configurations. </li> <li> Conduct periodic access reviews and support compliance and audit requirements. </li> <li> Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations. </li> <li> Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance. </li> <li> Provide technical support and guidance to end users, resolving issues and answering platform-related questions. </li> <li> Create and maintain technical documentation, knowledge base articles, and user guides. </li> <li> Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage. </li> <li> Participate in governance initiatives, platform optimization, and continuous improvement efforts. </li> </ul> <h2> Requisitos </h2> <h2> Education &amp; Experience </h2> <ul> <li> Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience). </li> <li> Minimum <b> 5 years of hands-on experience </b> administering Atlassian platforms in enterprise environments. </li> <li> Proven experience managing <b> Jira Software, Confluence, and Jira Service Management Cloud </b> . </li> </ul> <h2> Technical Skills </h2> <ul> <li> Strong expertise in: <ul> <li> Jira workflow design and administration. </li> <li> Custom fields, screens, permission schemes, and notification schemes. </li> <li> Confluence administration and space management. </li> <li> Jira Service Management (JSM) and ITSM process implementation. </li> </ul> </li> <li> Experience developing automations using: <ul> <li> Automation for Jira. </li> <li> ScriptRunner (Groovy). </li> <li> Atlassian REST APIs. </li> </ul> </li> <li> Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions. </li> <li> Knowledge of identity and access management solutions, including <b> Okta </b> , SSO, and SAML. </li> <li> Experience managing users, groups, permissions, and security controls within cloud environments. </li> <li> Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance. </li> <li> Experience with scripting languages such as <b> Python, PowerShell, or JavaScript </b> is highly desirable. </li> </ul> <h2> Soft Skills </h2> <ul> <li> Excellent verbal and written communication skills. </li> <li> Ability to explain technical concepts to both technical and non-technical stakeholders. </li> <li> Strong customer-service mindset and user support experience. </li> <li> Ability to work independently and manage multiple priorities effectively. </li> <li> Strong organizational skills and attention to detail. </li> <li> Collaborative team player with a proactive and solution-oriented approach. </li> </ul> <h2> Preferred Qualifications </h2> <ul> <li> Atlassian certifications (ACP or equivalent). </li> <li> ITIL Foundation certification. </li> <li> Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments. </li> <li> Experience leading Atlassian implementations, migrations, or governance initiatives. </li> <li> Familiarity with Agile and Scrum methodologies. </li> <li> Experience with SQL, reporting tools, or Business Intelligence solutions. </li> <li> Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations. </li> </ul> <h2> Position Details </h2> <div> <b> Location: </b> Remote </div> <div> <b> Employment Type: </b> Full-Time </div> <div> <b> Level: </b> Senior </div> <div> <b> Language Requirement: </b> Advanced English (B2+/C1) required </div> GDPR Compliance: Sourced via verified public channels under Legitimate Interests (Art. 6(1)(f) GDPR). 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