Service Desk/System Administrator

Location: Ukraine <p><strong>What this role actually is</strong></p> <p>This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.</p> <p>You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li> <p>Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.</p> </li> <li> <p>Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.</p> </li> <li> <p>Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.</p> </li> <li> <p>Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.</p> </li> <li> <p>Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.</p> </li> <li> <p>Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.</p> </li> <li> <p>Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.</p> </li> <li> <p>Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.</p> </li> <li> <p>Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.</p> </li> </ul> <p><strong>Requirements</strong></p> <ul> <li> <p>3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).</p> </li> <li> <p>Practical experience supporting macOS in a production employee environment.</p> </li> <li> <p>Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.</p> </li> <li> <p>Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).</p> </li> <li> <p>Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice.</p> </li> <li> <p>Experience with equipment provisioning, inventory, and remote/international delivery.</p> </li> <li> <p>Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).</p> </li> <li> <p>Experience working in a ticketing system with SLAs, and maintaining written documentation.</p> </li> <li> <p>Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.</p> </li> <li> <p>At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.</p> </li> <li> <p>Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.</p> </li> </ul> <p><strong>Nice to Have</strong></p> <ul> <li> <p>Scripting and automation (Bash, PowerShell, Python).</p> </li> <li> <p>Apple Business Manager, Zero-Touch / automated device deployment.</p> </li> <li> <p>Experience with VPN, LDAP, or ZTNA solutions.</p> </li> <li> <p>Exposure to ISO 27001 / SOC 2 processes or security audits.</p> </li> <li> <p>Interest in security topics (access control, endpoint security, Zero Trust).</p> </li> <li> <p>iGaming industry experience.</p> </li> <li> <p>Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).</p> </li> </ul> <p><strong>What We Offer</strong></p> <ul> <li> <p>Competitive Salary</p> </li> <li> <p>Quarterly Bonuses</p> </li> <li> <p>Unlimited Paid Time Off</p> </li> <li> <p>Unlimited Paid Sick Leave</p> </li> <li> <p>Remote &amp; Flexible Working</p> </li> <li> <p>Private Medical Insurance</p> </li> <li> <p>Financial Support for Life Events</p> </li> <li> <p>Professional Development Budget</p> </li> <li> <p>International Exposure</p> </li> <li> <p>Regular Company Events</p> </li> </ul> <p><em>*Benefits may vary depending on location and contractual agreement</em></p> <p><strong>Recruiting Process</strong></p> <ul> <li> <p>HR Interview</p> </li> <li> <p>Technical Interview</p> </li> <li> <p>Final Interview</p> </li> </ul> <p><em>By submitting your application, you acknowledge that your personal data will be processed in accordance with our </em><a href="[Link Protected] rel="nofollow ugc noopener" target="_blank"><em>Privacy Policy</em></a><em>.</em></p> GDPR Compliance: Sourced via verified public channels under Legitimate Interests (Art. 6(1)(f) GDPR). 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