Sales Administrator (Logistics) - Work From Home | Day shift

Location: Philippines <p>The Sales Administrator (Logistics) will provide data-focused sales administration and customer rate administration support within a transport and logistics environment. This role will manage customer information, rate updates, pricing changes, quote support, rate-related queries, invoice support, reporting, and internal coordination across Sales, Operations and Finance to ensure customer records, rates, and account information remain accurate and up to date.</p><ul><li>Maintain accurate customer information, account details, customer rates, and sales administration records in Translogix and other internal systems.</li><li>Process customer rate updates, rate reviews, pricing changes, and account amendments with a high level of accuracy.</li><li>Support Account Managers and the Business Development Manager with customer information, quotes, rate updates, reports, and sales administration requirements.</li><li>Prepare and update sales quotes, customer rate documentation, pricing information, and supporting records as required.</li><li>Monitor and manage the Rate Admin inbox, responding to internal and customer queries in a professional and timely manner.</li><li>Liaise with Operations, Finance, Account Managers, and internal stakeholders to resolve customer rate, invoice, account, and service-related queries.</li><li>Support invoice-related administration by checking customer rates, account details, pricing records, and supporting information where required.</li><li>Maintain accurate records of customer communications, rate changes, approvals, account updates, and related documentation.</li><li>Assist with customer KPI reporting, sales reports, rate review tracking, and other administrative reporting requirements.</li><li>Complete high-volume data entry and system updates while maintaining accuracy, consistency, and strong attention to detail.</li><li>Support customer onboarding and account maintenance by ensuring required customer, pricing, and account information is complete and correctly recorded.</li><li>Identify and escalate discrepancies, missing information, rate issues, or process concerns to the appropriate internal team.</li><li>Support compliance, audit requirements, company procedures, and internal controls relating to customer records, rates, and sales administration.</li><li>Assist with process improvements across rate administration, customer data, reporting, inbox management, and internal workflows.</li></ul><p><strong>Requirements</strong></p><ul><li>Senior High School, Higher School Certificate, VCE equivalent, or relevant administration/business qualification is preferred.</li><li>Minimum 3+ years’ experience in sales administration, logistics administration, transport administration, accounts administration, rate administration, customer support administration, or a similar data-focused support role.</li><li>Experience in transport, freight, logistics, supply chain, or a similar operational environment is highly regarded.</li><li>Strong experience with customer rate administration, rate updates, pricing information, sales administration, customer account maintenance, or similar data-focused work.</li><li>High-volume data entry experience with strong accuracy, consistency, and attention to detail.</li><li>Experience using Translogix or a similar transport management, logistics, ERP, CRM, or customer database system is highly regarded.</li><li>Intermediate Microsoft Excel skills, with the ability to maintain spreadsheets, update records, review data, and support reporting requirements.</li><li>Good numerical accuracy, with the ability to review customer rates, invoices, pricing details, customer records, and account information carefully.</li><li>Strong written and verbal communication skills for rate-related queries, internal coordination, customer follow-up, and stakeholder communication.</li><li>Ability to liaise effectively with Account Managers, Business Development, Operations, Finance, customers, and internal teams.</li><li>Strong organisational and time management skills, with the ability to manage inbox activity, multiple requests, recurring deadlines, and structured administration tasks.</li><li>Proactive problem-solving approach, with the ability to identify discrepancies, ask questions, escalate issues, and follow through to resolution.</li><li>Reliable, process-driven, and comfortable working with structured procedures, audit requirements, and high-volume administrative work.</li><li>Professional, customer-focused, and able to work independently while supporting a collaborative team environment.</li></ul><p><strong>Benefits</strong></p><p><strong>Why Join Twoconnect?</strong></p><p></p><p>We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: </p><ul><li>Work from home</li><li>Mon - Fri: 9:00 AM – 6:00 PM AEST/AEDT (<em>adjustments will be made for daylight saving time</em>)</li><li>HMO with 2 free dependents and medical reimbursements</li><li>Government-mandated benefits</li><li>Opportunities to work with leading companies in Australia and beyond</li><li>Training programmes for career development</li><li>Engaging company outings, team activities and wellness sessions</li><li>Supportive, inclusive culture</li><li>Dedicated managers focused on your growth and success</li></ul><p></p><p>Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.</p><p></p><p>We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. </p><p></p><p>Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.</p><p></p><p>Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.</p> GDPR Compliance: Sourced via verified public channels under Legitimate Interests (Art. 6(1)(f) GDPR). [Contact Info Protected]

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