Customer Success Manager (Remote, Portugal)

Location: Remote <h2><strong><u>Join Easygenerator and help customers unlock the full value of e-learning</u></strong></h2><p style="min-height:1.5em">Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.</p><p style="min-height:1.5em">Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.</p><p style="min-height:1.5em"><strong><u>What you will be doing</u></strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.</p></li><li><p style="min-height:1.5em">Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.</p></li><li><p style="min-height:1.5em">Objectively assess account health scores and proactively take action to improve them.</p></li><li><p style="min-height:1.5em">Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.</p></li><li><p style="min-height:1.5em">Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.</p></li><li><p style="min-height:1.5em">Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.</p></li><li><p style="min-height:1.5em">Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.</p></li></ul><p style="min-height:1.5em"><strong><u>What you will bring</u></strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A bachelor's degree or higher.</p></li><li><p style="min-height:1.5em">2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.</p></li><li><p style="min-height:1.5em">Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.</p></li><li><p style="min-height:1.5em">A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.</p></li><li><p style="min-height:1.5em">A customer-oriented approach, with the ability to identify the real need behind a request.</p></li></ul><p style="min-height:1.5em"><strong><u>Nice to have</u></strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A passion for HR tech and familiarity with the latest trends in the space.</p></li></ul><p style="min-height:1.5em"><strong><u>Ready to Join Us?</u></strong><br />If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!</p><p>Find <a href="[Link Protected] in Germany</a> on Arbeitnow</a> GDPR Compliance: Sourced via verified public channels under Legitimate Interests (Art. 6(1)(f) GDPR). [Contact Info Protected]

All work completed through HarryDesk zero-commission remote freelance marketplace is protected under verified milestone escrow contracts. Once hired, payments are held safely in escrow and released upon client milestone approval.