AR & Collections Manager

Location: USA <p>AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. </p> <p><strong>What’s the Opportunity </strong></p> <p>The AR &amp; Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale. The AR &amp; Collections Manager reports to the VP Accounting and partners closely with the Accounting Manager – Billing &amp; Revenue, Sales, Revenue Operations, and Customer Success. </p> <p><strong>Collections &amp; Accounts Receivable</strong> </p> <ul> <li>Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation. </li> </ul> <ul> <li>Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds. </li> </ul> <ul> <li>Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis. </li> </ul> <ul> <li>Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management. </li> </ul> <ul> <li>Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take prompt action. </li> </ul> <ul> <li>Develop and enforce credit policy, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with VP Accounting. </li> </ul> <ul> <li>Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing &amp; Revenue to resolve root causes quickly. </li> </ul> <ul> <li>Build and maintain strong customer relationships that support timely payment without damaging commercial relationships. </li> </ul> <ul> <li>Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers. </li> </ul> <p><strong>Payment Methods, Cash Receipts &amp; ACH Migration</strong> </p> <ul> <li>Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk. Set migration targets and report progress monthly. </li> </ul> <ul> <li>Develop and execute a customer outreach and enrollment campaign for ACH adoption, in partnership with Sales, Customer Success, and the billing team. </li> </ul> <ul> <li>Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite. </li> </ul> <ul> <li>Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA. </li> </ul> <ul> <li>Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately. </li> </ul> <ul> <li>Partner with the Accounting Manager – Billing &amp; Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status. </li> </ul> <ul> <li>Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances. </li> </ul> <p><strong>New Customer Onboarding &amp; Credit</strong> </p> <ul> <li>Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup. </li> </ul> <ul> <li>Establish a credit review process appropriate for a fast-growing SaaS environment, including criteria for standard vs. non-standard payment terms. </li> </ul> <ul> <li>Ensure new customer records are complete and accurate in NetSuite and Salesforce before the first invoice is issued. </li> </ul> <ul> <li>Partner with Sales to set payment expectations during the contract stage, and with Customer Success to resolve early-stage billing and payment questions. </li> </ul> <ul> <li>Enroll new customers in ACH/EFT payment at onboarding wherever possible, establishing electronic payment as the default. </li> </ul> <p><strong>AR Inbox &amp; Customer Communication</strong> </p> <ul> <li>Maintain and triage the AR communications inbox; ensure all customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately. </li> </ul> <ul> <li>Extract and act on critical information from customer correspondence — purchase orders, updated billing contacts, payment portals, and approval workflows. </li> </ul> <ul> <li>Maintain accurate, current customer billing and collections contact records in NetSuite and Salesforce. </li> </ul> <ul> <li>Manage customer payment portals (e.g., Coupa, Ariba, or similar) for applicable accounts, ensuring invoices are submitted and approved efficiently. </li> </ul> <p><strong>Reporting &amp; Analytics</strong> </p> <ul> <li>Produce and present weekly AR flash reports and monthly AR aging analyses to VP Accounting and senior leadership. </li> </ul> <ul> <li>Track, analyze, and report DSO, collection effectiveness index (CEI), aging bucket trends, bad debt exposure, and payment method mix. </li> </ul> <ul> <li>Monitor the ACH migration rate and report on adoption progress, barriers, and next steps monthly. </li> </ul> <ul> <li>Provide data-driven insights on payment behavior patterns, customer risk concentration, and collection efficiency to support leadership decision-making. </li> </ul> <ul> <li>Support month-end and quarter-end close: bad debt reserve analysis, AR aging certification, and subledger sign-off. </li> </ul> <ul> <li>Build and maintain AR dashboards in NetSuite or connected BI tools to enable real-time visibility for the team and stakeholders. </li> </ul> <p><strong>Internal Controls &amp; Process Improvement</strong> </p> <ul> <li>Design and enforce internal controls over collections, cash receipts, payment processing, and AR onboarding — appropriate for a high-volume, fast-growing SaaS environment. </li> </ul> <ul> <li>Build and maintain comprehensive standard operating procedures for all AR and collections workflows. </li> </ul> <ul> <li>Identify and lead automation initiatives — dunning automation, ACH enrollment workflows, cash application automation — to scale operations without proportional headcount growth. </li> </ul> <ul> <li>Evaluate and recommend AR technology improvements, including NetSuite AR module enhancements, payment processing integrations, and collections software. </li> </ul> <ul> <li>Support internal and external audits with AR reconciliations, aging documentation, and policy evidence. </li> </ul> <ul> <li>Cross-train team members on all key AR workflows to eliminate single points of failure. </li> </ul> <p><strong>Leadership Responsibilities</strong> </p> <ul> <li>Lead, coach, and develop a team of onshore and offshore AR and collections staff, including collections specialists, a cash receipts and office administrator, and any future additions as the team scales. </li> </ul> <ul> <li>Design individual collection goals for each team member aligned to portfolio size, account complexity, and company DSO targets; review performance weekly. </li> </ul> <ul> <li>Manage workload distribution across the collections portfolio, adjusting assignments dynamically as volume, customer mix, and priorities evolve. </li> </ul> <ul> <li>Establish a team culture of accountability, urgency, and customer professionalism. </li> </ul> <ul> <li>Conduct regular 1:1s, provide ongoing coaching, and support career development for team members. </li> </ul> <ul> <li>Partner with the Accounting Manager – Billing &amp; Revenue to maintain shared accountability for cash flow, billing accuracy, and the billing-to-collections handoff. </li> <li>Collaborate with VP Accounting on DSO strategy, credit policy, write-off decisions, and escalated account situations. </li> </ul> <p>This role is located in the United States. </p> <p><strong>Qualifications</strong> </p> <ul> <li>Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) a plus. </li> <li>7+ years of progressive AR and collections experience, with at least 3 years managing an AR or collections team in a high-volume environment. Required. </li> <li>Demonstrated, quantifiable track record of driving DSO reduction and improving collection rates in a SaaS or subscription business. Required — candidates should be prepared to discuss specific metrics and outcomes. </li> <li>Deep hands-on experience across the full AR lifecycle: customer collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close. Required. </li> <li>Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at an individual and department level. Required. </li> <li>Experience leading or participating in a check-to-ACH or electronic payment migration initiative, including customer outreach and adoption tracking. Strongly preferred. </li> <li>Proficiency with NetSuite AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio, or similar) a strong plus. </li> <li>Salesforce familiarity preferred; experience working in a Salesforce–NetSuite integrated environment is advantageous. </li> <li>Strong command of AR analytics — DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis. </li> <li>Experience managing offshore or distributed team members, including work quality oversight and cross-timezone coordination. </li> <li>Excellent communication and negotiation skills; confident engaging directly with customers, Sales leadership, and senior executives on sensitive collection matters. </li> <li>High sense of urgency, strong organizational skills, and the ability to manage multiple priorities without losing attention to detail in a fast-paced, scaling environment. </li> </ul> <p>#LI-REMOTE</p> <p>The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.</p> <p>The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.</p> <p>AssetWatch Salary Range (US)</p> <p>$92,000&mdash;$114,000 USD</p> <p><strong>What We Offer:</strong><br />AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.</p> <ul> <li>Competitive compensation package including stock options</li> <li>Flexible work schedule</li> <li>Comprehensive benefits including retirement plan match</li> <li>Opportunity to make a real impact every day</li> <li>Work with a dynamic and growing team</li> <li>Unlimited PTO</li> </ul> <p>We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.</p> GDPR Compliance: Sourced via verified public channels under Legitimate Interests (Art. 6(1)(f) GDPR). [Contact Info Protected]

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