Chief Operating Officer

Location: Longwood, Longwood, Florida, United States <strong>Description<br><br></strong>The Chief Operating Officer (COO) is the senior operational leader of U.S. Hunger, responsible for translating enterprise strategy into daily execution. This role owns P&amp;L performance across all business lines — Full Cart, Hunger Projects, and the Data/Intelligence engine — ensuring the organization's earned-income model (97%+ of total revenue) operates with precision, accountability, and scalability.<br><br>The COO must bring the instincts of an entrepreneur and the discipline of a corporate operator: connecting dots others miss, asking tough questions that drive clarity, and building the systems that allow talented leaders to perform at their highest level. Operational excellence and mission-aligned impact are not in tension here — they are the same thing.<br><br><strong>Enterprise Operations &amp; P&amp;L Execution<br><br></strong><ul><li>Own P&amp;L execution across all business lines — each engine must meet its margin, revenue, and impact targets.</li><li>Establish and drive the operating cadence — monthly reviews, quarterly business performance reporting, and clear accountability across departments.</li><li>Make resource allocation decisions across competing priorities — deploying people, capital, and attention against the highest-value opportunities.</li><li>Present operational performance, capacity, and growth execution to the Board of Directors.</li><li>Partner with the CEO on scenario planning, structural growth strategies, and enterprise-wide decision-making.<br><br></li></ul><strong>Program Leadership — Full Cart &amp; Hunger Projects<br><br></strong><ul><li>Provide executive oversight of Full Cart and Hunger Projects — ensuring delivery excellence, measurable outcomes, and scalability.</li><li>Partner with program directors to evaluate, evolve, and scale programs in response to partner needs, market opportunities, and operational realities.</li><li>Drive integration between program design, data infrastructure, and client-facing delivery — ensuring mission impact and revenue execution are operationally connected.</li><li>Oversee supply chain and logistics operations to ensure consistent, high-quality program delivery at scale.<br><br></li></ul><strong>Revenue Growth &amp; Partner Execution<br><br></strong><ul><li>Own enterprise revenue execution across health plan partnerships, corporate engagement, and strategic growth opportunities — ensuring acquisition and retention targets are consistently met.</li><li>Drive strategies that deepen existing partner relationships and expand engagement across multiple service lines, maximizing long-term value and organizational sustainability.</li><li>Represent U.S. Hunger externally with payors, partners, and stakeholders — translating operational insight into compelling value propositions that differentiate USH in the market.</li><li>Leverage buyer-side CSR experience and existing relationships across the corporate social impact and food access ecosystem to accelerate partner acquisition and deepen engagement.<br><br></li></ul><strong>Cross-Functional Alignment &amp; Executive Leadership<br><br></strong><ul><li>Partner with the Chief Technology Officer to define business requirements, program design priorities, and operational needs that shape the technology and data roadmap — ensuring platform delivery enables execution across all business lines.</li><li>Manage the VP of Finance &amp; Enterprise KPIs and VP of People &amp; Culture — two executives who maintain direct visibility to the CEO through their seat at the executive table — ensuring fiscal discipline, enterprise analytics, and workforce strategy are aligned with operational goals.</li><li>Actively contribute to organizational governance, strategy, and enterprise-wide decision-making as the CEO's primary operational counterpart.<br><br></li></ul><strong>Team Leadership &amp; Development<br><br></strong><ul><li>Build, lead, and develop a high-performing operational leadership team — setting clear expectations, driving accountability, and coaching leaders who are growing into executive-level roles.</li><li>Develop performance metrics and accountability systems that connect individual and team outcomes to enterprise financial and impact objectives.</li><li>Promote a culture of rigorous inquiry, collaboration, and continuous improvement — where leaders are expected to think critically, challenge assumptions, and own their outcomes.</li><li>Foster an environment where staff understand both the business drivers of USH's earned-income model and the transformative impact of their work on the communities served.<br><br></li></ul><em>These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other duties as required.<br><br></em><strong>Requirements<br><br></strong><ul><li>10+ years of progressive leadership in operations, business management, or revenue execution — with direct P&amp;L ownership.</li><li>Experience building, running, or scaling a business — including sales growth, client retention, and financial performance accountability.</li><li>Proven ability to lead and develop directors and VPs — coaching strong operators into executive-level leaders while holding them accountable to outcomes.</li><li>Demonstrated pattern of connecting dots across functions — seeing how operational, financial, people, and program decisions impact each other.</li><li>Experience at the board level — presenting performance, defending strategy, and engaging C-suite stakeholders directly.</li><li>Experience in mission-driven, earned-income environments where market discipline and social impact must coexist.</li><li>Strong communication across corporate, nonprofit, healthcare, and community sectors — direct, polished, and confident.</li><li>High emotional intelligence, with the courage to ask tough questions, the polish to challenge constructively, and the vision to see what's possible before it's obvious.</li><li> Background check is required for this role<br><br></li></ul><strong>Essential Physical Skills<br><br></strong><ul><li>Repetitive finger motion as used in computer use.</li><li>Extensive work with computer screens</li><li>Everyday requirements of bending, grabbing, holding, and lifting light objects</li><li>Work on Hunger Projects requires heavy lifting (up to 50 lbs), moving objects, pushing, and pulling, bending and kneeling</li><li>Up to 50% travel time</li></ul><br/><br/>Please mention the word **EXULTINGLY** and tag RMjA5LjQyLjI4LjExOA== when applying to show you read the job post completely (#RMjA5LjQyLjI4LjExOA==). 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