Principle Technical Account Manager
Posted by Outreach | Budget: $121508 (fixed)
Job Description & Project Requirements
Location: Atlanta, GA <div><strong style="font-size: 18px;">About Outreach</strong></div> <div> </div> <div><span style="font-size: 16px;">Outreach, founded in 2014, is the only complete </span><strong><a href="[Link Protected] style="font-size: 16px;"><u>agentic AI</u></a></strong><span style="font-size: 16px;"> platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. </span></div><div><br></div><div> <div> <h3><strong><span data-contrast="auto">The Role</span><span data-ccp-props="{"335559738":280,"335559739":80}"> </span></strong></h3> </div> <div> <p><span data-contrast="auto">As a Principal Technical Account Manager, you are a strategic authority within Outreach's Technical Account Management organization. You own enterprise-level engagements with our most highly strategic customers and drive systemic customer success initiatives that shape how the entire TAM function operates. You act as a strategic advisor to executive customer leadership and to internal stakeholders across Product, Engineering, GTM, and Supportability — influencing long-term customer partnerships, product direction, and organizational priorities.</span><span data-ccp-props="{"335559739":120}"> </span></p> </div> <div> <p><span data-contrast="auto">At this level, you define the engagement models, customer success frameworks, operational standards, and best practices that scale across the TAM organization. You are the voice of the customer at the highest level, translating enterprise-scale patterns into actionable product and operational strategy. You lead transformational programs with broad business impact and operate as a senior advisor in critical customer and business decisions.</span><span data-ccp-props="{"335559739":120}"> </span></p> </div> <div> <p><span data-contrast="auto">This is the most senior individual contributor level in the TAM organization, requiring expert-level proficiency across platform architecture, enterprise operations, customer engagement strategy, and organizational leadership. You are recognized internally and externally as a strategic authority.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p> </p> </div> <div> <h3><strong><span data-contrast="auto">About the Team</span><span data-ccp-props="{"335559738":280,"335559739":80}"> </span></strong></h3> </div> <div> <p><span data-contrast="auto">The Outreach Technical Account Management team is a crucial resource that helps customers realize the full potential of the Outreach platform. The team is comprised of deeply technical, customer-obsessed professionals who drive proactive customer health, strategic engagement, and long-term platform success across our most critical enterprise accounts. The Principal TAM plays a pivotal role in elevating the entire team's standards, frameworks, and capabilities.</span><span data-ccp-props="{"335559739":120}"> </span></p> </div> <div> <p><strong><span data-contrast="auto">Location</span><span data-ccp-props="{"335559738":280,"335559739":80}"> </span></strong></p> </div> <div> <p><strong><span data-contrast="auto">This role, while fully remote, must be located in the EST time zone. </span></strong></p> <p> </p> </div> <div> <h3><strong><span data-contrast="auto">Your Daily Adventures Will Include</span><span data-ccp-props="{"335559738":280,"335559739":80}"> </span></strong></h3> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="1" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Own and lead enterprise-level strategic engagements with Outreach's most highly strategic customers, serving as a strategic advisor to executive leadership on both sides of the relationship</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Define and drive systemic customer success initiatives, transformational programs, and organizational efforts with measurable business impact</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="3" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Establish TAM engagement models, customer success frameworks, operational standards, and best practices that scale across the organization</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="4" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Serve as the voice of the customer at a strategic level — influencing long-term product direction, roadmap prioritization, and operational strategy through deep customer insight and advocacy</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="5" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Lead cross-functional initiatives across Product, Engineering, Supportability, Escalations, and GTM leadership to drive platform evolution and customer outcomes at scale</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="6" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Advise</span><span data-ccp-parastyle="List Bullet"> senior leadership on customer strategy, operational priorities, and systemic risk reduction — </span><span data-ccp-parastyle="List Bullet">anticipating</span><span data-ccp-parastyle="List Bullet"> long-term risks and building preventive solutions</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="7" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Champion AI adoption and innovation across the TAM organization; define best practices, governance, and scalable AI-enabled workflows for operational excellence</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="8" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Develop scalable frameworks for customer engagement, operational excellence, and risk management that improve the effectiveness of the entire TAM function</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> </div> <div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="9" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Act as a thought leader and change agent — simplifying ambiguity and creating scalable approaches for others to follow across </span><span data-ccp-parastyle="List Bullet">highly complex</span><span data-ccp-parastyle="List Bullet">, novel, cross-functional challenges</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <h3><strong><span data-contrast="auto">Our Vision of You</span><span data-ccp-props="{"335559738":280,"335559739":80}"> </span></strong></h3> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="11" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">12+ years in </span><span data-ccp-parastyle="List Bullet">Principal</span> <span data-ccp-parastyle="List Bullet">Technical Account Management, Enterprise Program Management, </span><span data-ccp-parastyle="List Bullet">Principal </span><span data-ccp-parastyle="List Bullet">Solutions Consulting, Support Leadership, or related strategic technical roles</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="12" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Proven </span><span data-ccp-parastyle="List Bullet">track record</span><span data-ccp-parastyle="List Bullet"> managing highly strategic enterprise customers or large-scale programs with significant organizational impact</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="13" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Recognized </span><span data-ccp-parastyle="List Bullet">expertise</span><span data-ccp-parastyle="List Bullet"> in complex customer environments, integrations, and operational strategy at scale</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="14" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Demonstrated influence across Product, Engineering, GTM, and leadership teams — driving alignment on strategic initiatives without formal authority</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="15" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Experience building scalable frameworks, processes, strategies, or organizational programs that outlast individual engagements</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="16" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Strong strategic thinking, executive presence, and organizational leadership — able to </span><span data-ccp-parastyle="List Bullet">operate</span><span data-ccp-parastyle="List Bullet"> as a senior advisor in critical business decisions</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="17" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Expert-level </span><span data-ccp-parastyle="List Bullet">proficiency</span><span data-ccp-parastyle="List Bullet"> across platform architecture, integrations, enterprise environments, customer engagement strategy, and operational workflows</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="18" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Recognized technical authority within the TAM organization and across cross-functional teams</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="19" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Ability to influence technical standards, scalability approaches, and TAM engagement models at an organizational level</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="20" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Deep </span><span data-ccp-parastyle="List Bullet">proficiency</span><span data-ccp-parastyle="List Bullet"> in CRM platforms (Salesforce and Dynamics preferred), SSO, TCP/IP, VOIP systems (Twilio preferred), REST</span><span data-ccp-parastyle="List Bullet"> APIs, and Sales engagement platforms</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="21" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Advises</span><span data-ccp-parastyle="List Bullet"> leadership on systemic customer and technical risks; partners with GTM, Product, and Engineering on long-term platform improvements</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="22" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Server Operating Systems or experience as a Network or Systems Admin preferred</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> </div> <div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="23" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Fully autonomous in setting priorities and strategic direction — defines problems and drives execution across teams and organizations with no oversight </span><span data-ccp-parastyle="List Bullet">required</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="24" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Makes strategic decisions </span><span data-ccp-parastyle="List Bullet">impacting</span><span data-ccp-parastyle="List Bullet"> customers, operations, and business outcomes; exercises executive-level judgment in high-stakes and ambiguous situations</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="25" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Defines risk management approaches across the TAM organization; </span><span data-ccp-parastyle="List Bullet">anticipates</span><span data-ccp-parastyle="List Bullet"> systemic risks and drives preventive solutions</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="26" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Shapes organizational direction through thought leadership; influences senior leaders across Product, Engineering, Support, and GTM</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="27" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Exceptional executive communication skills — translates complex, systemic challenges into clear strategic narratives for internal and external leadership</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="28" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Champions advanced AI adoption, automation strategy, and predictive analytics across the TAM function; partners with leadership to </span><span data-ccp-parastyle="List Bullet">identify</span><span data-ccp-parastyle="List Bullet"> strategic AI opportunities that improve customer experience and business outcomes</span></span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="29" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="List Bullet">Acts as a trusted advisor internally and externally on the most complex and critical customer matters</span><span data-ccp-props="{"335559739":60}"> </span></p> </li> </ul> </div> </div> GDPR Compliance: Sourced via verified public channels under Legitimate Interests (Art. 6(1)(f) GDPR). 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